Please answer each of the questions below.
First and last name:
Cell phone number,
with area code:

Email Address
Which location did you visit?
Approximate date & time visited?
 
Please choose which describes you best:

I am a returning customer
I am a former customer
and have returned
Please rate each question on a scale of 1-5, with five(5) being the best and one(1) being the lowest.

 
STORE

Was the location you visited easy to find?
2 3 4 5
Was there easy access for parking?
2 3 4 5
Was the store well organized and clean?
2 3 4 5
Was the atmosphere welcoming?
2 3 4 5
Were you greeted upon entering the store?
2 3 4 5
Please rate overall impression of store visited.
2 3 4 5
SALES STAFF
Was the sales representative that helped you friendly?
2 3 4 5
Were they dressed professionally?
2 3 4 5
Did they listen carefully to your needs?
2 3 4 5
Were they knowledgeable?
2 3 4 5
Did they explain services/plans and phones to your satisfaction?
2 3 4 5
Did the sales representative mention features that would be helpful to you?
2 3 4 5
Did you feel important and valued as a customer?
2 3 4 5
Please rate your overall impression of the sales staff.
2 3 4 5
TIME MANAGEMENT
Approximately how long did you have to wait before being helped?
How would you rate the efficiency of the process once helped?
2 3 4 5
EQUIPMENT/PRODUCTS PURCHASED
Did you find the selection of phones and accessories acceptable?
2 3 4 5
Did you find the quality of products purchased acceptable?
2 3 4 5
Were you offered all needed items for the phone(s) purchased?
2 3 4 5
Did you feel the items purchased were a good value for the money?
2 3 4 5
Please rate your overall impressions of equipment/products purchased.
2 3 4 5
How likely are you to refer us to your family & friends?
Very Likely
Somewhat Likely
Not Likely
Not at All
 

What was the most important factor in your decision to puchase?

Please feel free to add any additional comments or suggestions.

Thank you for taking the time to complete the survey, please press the submit button to continue.

Must be an Inland Cellular customer to receive the $5 credit on your account,
only one credit per account will be applied.

 

 
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